Terms of Service

These Terms govern your use of the MAJ Leads Console (the “Service”), operated by MAJ Leads from Dubai, United Arab Emirates. By accessing the Service you agree to these Terms.

1. The Service

The Service provides a web console for clients to monitor and configure AI voice agents we operate on their behalf, including call analytics, lead management, calendar bookings, billing, and integration with telephony and messaging providers.

2. Accounts

• You create your own account on the MAJ Leads website, confirm your email address and accept these Terms and the Data Processing Agreement. Plans that need a signed engagement, such as agreed custom terms, are set up by MAJ Leads administrators.
• New accounts start with a 14-day free trial that needs no card. At the end of the trial the workspace pauses unless a payment card or another agreed payment method is on file. You can cancel at any time from the Billing page.
• You are responsible for keeping your credentials secret and for all activity under your account.
• Notify us immediately at hello@majleads.com of any suspected compromise.

3. Acceptable use

You agree not to:

• Use the Service to place outbound calls in violation of UAE TDRA telemarketing rules or any equivalent regulation in the jurisdiction of the called party.
• Upload lead lists you do not have lawful basis to contact.
• Attempt to bypass authentication, rate limits, or webhook signature checks.
• Reverse-engineer the Service, scrape it, or interfere with other clients’ operations.
• Use the Service to harass, defraud, or impersonate any person.

We reserve the right to suspend any account that, in our reasonable judgement, violates these rules or creates legal risk to MAJ Leads.

4. TDRA and telemarketing compliance

Outbound AI calling in the UAE is regulated. You acknowledge that:

• You hold a valid TDRA telemarketing permit where required, or rely on our umbrella permit only within the scope we have authorised in writing.
• You will honour Do Not Call (DNCR) requests within the regulated SLA.
• You will not place calls outside permitted hours.
• Recording retention will follow the timeline set in your account, never shorter than the TDRA-mandated minimum.

5. Fees and billing

Fees and usage-based charges are described in your signed engagement letter and reflected in monthly invoices. Invoices are due on receipt unless otherwise agreed. Late payment may result in suspension of the Service.

6. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where practical. We are not liable for downtime caused by upstream providers (Vapi, Supabase, Vercel, Green API, Make).

7. Data ownership

You retain ownership of leads, transcripts, and recordings you upload or generate. MAJ Leads holds a limited licence to process this data only as needed to deliver the Service, as set out in our Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law, MAJ Leads’ aggregate liability for any claim related to the Service is capped at the fees you paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including lost profits or regulatory fines arising from your use of the Service in breach of section 3 or 4.

9. Termination

Either party may terminate the engagement per the notice period in the engagement letter. On termination we will export your data on request and delete it within 30 days, subject to legal retention obligations (for example, invoices held for tax purposes).

10. Governing law

These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved in the courts of Dubai.

11. Contact

MAJ Leads · Dubai, United Arab Emirates · hello@majleads.com.